We sent a letter to the Operations Manager Financial Assessments at Doncaster Council.
It was about a letter which people with Learning Disabilities had received which they did not understand at all.
It caused a lot of worry for them as some thought the Day Services charges were going up by a lot of money and others thought the Day Services were closing all together. Even staff members at the centres said it was hard to explain to people as they found the information hard to understand themselves. A carer told us that the letter is one she receives each year which was about changes to benefits.
We asked the council to send any future letters like this one in easy read so people can understand them and not become worried like they did.
The Learning Disability Partnership Board asked ChAD if they would be happy to give advice on easy read for any similar letters in the future.